person wearing a mask

Coronavirus (COVID-19) Update - Greater Dandenong Libraries

Dandenong and Springvale Libraries are open with limited services.

Library Services Delivery Update

Our services are either being offered in full (Green), in a modified delivery method (Amber), or have been suspended until further notice (Red). See the following information for the status of each service.

Traffic Light

Red: Services are not being offered due to Coronavirus (COVID-19) restrictions or safety concerns.

Amber: Services are being offered but with restrictions or via a different delivery method.

Green: Services are being offered as normal.

On

Green Services

Green Light

The following services are being offered as normal.

Ask a Librarian

To Ask a Librarian a question, please fill in the online form and receive a reply within 3 business days.

Alternatively, phone 1300 630 920 during opening hours.

Ask a Librarian

Contact the Library

Phone the library on 1300 630 920 during opening hours..

Email the library on cgdlibraries@cgd.vic.gov.au

eBooks and Audiobooks

Free downloable eBooks, Audiobooks, online newspapers, magazines and comics are available.

Devices/platforms supported may include Windows, Apple, iOS, Android, Nook, Kindle Fire. Please refer to the support/help Information in each service for more detail.

Digital Library

Free Home Delivery Service and Family Fun Bundles

Contactless home delivery of library items is available to Greater Dandenong Library members who live in the City of Greater Dandenong.

For more information phone 1300 630 920 during opening hours.

Free Home Delivery Service

Family Fun Bundles

Holds/Reservations from Dandenong and Springvale Libraries and Libraries Victoria

Dandenong and Springvale Libraries are open with limited services.

You will be able to visit the library to collect your holds during opening hours (excluding public holidays).

Homework Help

Learning from home can be hard. If you need help, or just someone to talk to, contact Greater Dandenong Libraries.

Homework Help for students and families offers:

  • assistance finding information for homework tasks
  • support accessing eBooks, Audiobooks, online resources, and virtual programs
  • free home delivery of items (for isolated and vulnerable residents of Greater Dandenong)
  • guidance in using technology
  • referral to community support services.

Please phone 1300 630 920 during opening hours.

Alternatively fill in the online form and receive a reply within three business days.

Homework Help

For help with homework outside of opening hours, Studiosity provides free study help and is available 24/7. Login with your library card number and PIN. Not a member? Join online.

Library Membership

New members can join online. A WEB User ID Number will be sent by email. This membership number will provide access to most of the wide range of free online resources available 24/7. 

If the WEB User ID does not provide access to an online resource you are interested in, please use the Ask a Librarian Service and a Librarian will allocate a new membership number which provides access to all resources.

Become a member

Mobile App

Remote catalogue search

Find a title, place holds, access online services on mobile devices.

Library information

Find out what's on at the libraries, opening hours and service updates.

Mobile app for Android

Mobile app for iOS

Online Services/Digital Library

Online services continue to be available to library members 24/7.

Digital Library

Library Membership

Returns Chutes at Dandenong and Springvale Libraries

The Dandenong Library and Springvale Library returns chutes are open. 

Please note due to quarantining of items returned through the chutes, recently returned items may appear on lists of checkouts for up to three days.

What's On in the Libraries: Virtual Programs

Greater Dandenong Libraries offer so many different programs, including a range that happen on a regular basis.

From art workshops to English conversation groups, and technology education to playgroups, there is something for everyone at the library.

What's On in the Libraries

Your Next Read

Book reviews and reading recommendations from Library staff.

Connect with Your Next Read.

Amber Services

Amber Light

The following services are being offered but with restrictions or via a different delivery method.

Computer Access in the Libraries

Computer access is available at Dandenong and Springvale Libraries

Library members are encouraged to book a computer in advance. 

Please note that the iMacs are currently unavailable at both libraries.

Phone 1300 630 920 during opening hours for more information or to book a computer.

Learning Help for Adults

Help with resumes, forms, letters, assignments or general questions is still available by phone or by email.

Please phone the library on 1300 630 920 during opening hours to make an enquiry.

Library staff will be in contact by phone or by email within 48 hours.

Online Library Tech Assist

For help setting up devices to use online resources or general support with technology, phone the libraries on 1300 630 920 during opening hours for a referral to Online Library Tech Assist.

Visiting Dandenong or Springvale Library

Dandenong and Springvale Library will be open 10.30am-6pm Monday to Friday and 1pm-5pm Saturday and Sunday.

  • Patrons will be able to visit the library to browse and borrow from collections, read, study and use the Wi-Fi
  • An increased number of Public Access PCs will be available – it is recommended to book prior to your visit by calling 1300 630 920 Monday-Friday, 9am-6pm (excluding public holidays) 
  • Self-serve printing and photocopying will be available
  • Newspapers are available to read in the library
  • Library staff will be onsite to assist with enquiries and by calling 1300 630 920

Due the directions of the Chief Health Officer the number of people that are permitted into Library spaces will be limited. As a result:

  • There may be wait times to access the Library during busy times
  • Please limit your visit to no more than two hours per day.
  • BooKMatch Plus and Family Fun Bundles are still available for free delivery for Greater Dandenong based Library members – please speak to Library staff for further information.

When you visit the Library:

  • Please wear a well fitted mask that covers your nose and mouth
  • For the purposes of contact tracing as required by DHHS, please provide your contact details through accessing the QR code at the entrance or by talking to staff
  • Please do not visit if you feel unwell, have come into contact with someone with COVID-19 in the past 14 days or have been asked to self-isolate.
  • All visitors are reminded to continue practicing physical distancing and good hand hygiene at all times.

Red Services

Red Light

The following services are not being offered due to Coronavirus (COVID-19) restrictions or safety concerns.

Games Consoles

Games consoles are currently unavailable at Dandenong and Springvale Library

iMac Computers Unavailable

The Apple iMac computers are currently unavailable at both Dandenong and Springvale Libraries.

Language and Literacy Drop-in One-on-One Sessions

Drop-in sessions for help with resumes, forms, letters, assignments or general questions are suspended until further notice.

Library Program Rooms and Meeting Rooms

The Library Program Rooms (Dandenong), the Studio (Springvale), media booths and small meeting rooms are currently unavailable.

Lockers

Public access lockers are currently unavailable at Dandenong and Springvale Libraries

Recording Booth at Dandenong Library

The recording booth at Dandenong Library is currently unavailable. 

Touch Screens in the Children's areas

The Touch Screens in the Children's areas are currently unavailable.