Image: exterior of Dandenong Library building

Accessibility at Greater Dandenong Libraries

Greater Dandenong Libraries has two library branches, located in Dandenong and Springvale. Both libraries have many features designed to make your experience easy and accessible.

Dandenong Library is located at 225 Lonsdale Street, Dandenong.

Springvale Library is located at Springvale Community Hub, 5 Hillcrest Grove, Springvale.

For any questions regarding accessibility at the libraries, speak to the staff on 1300 630 920 during opening hours or email

See below for more specific information about accessibility at the libraries.


Accessible Parking

Dandenong Library has three accessible parking bays on Thomas Street. One is located across from the library, approximately 55 metres from Harmony Square entrance. Two more are located next to the library, approximately 100 metres from the Harmony Square entrance.

Springvale Library has multiple accessible parking bays outside the Hillcrest Grove entry and next to City Hall.

No parking fees apply.

Accessible Toilets and Change Facilities

There are accessible toilets located at both branches.

Dandenong Library has a Changing Places toilet. Changing Places toilets have extra features and more space to meet the needs of people with severe and profound disabilities. To access you will require a Master Locksmiths Access Key (MLAK).

Springvale Library and Springvale Community Hub has accessible toilets on both levels. On the lower level is an additional accessible adult change facility with a toilet, shower and hoist.

Assistance Animals

All visitors with assistance animals such as guide dogs, certified by a registered authority are welcome at both branches.

Communication Boards

There is a communication board available at the customer service desk.

Greater Dandenong Libraries Communication Board - 955KB

Companion Cards

Companion Cards are accepted at all library events and programs. Please reserve two tickets where applicable. If an event only allows one ticket to be reserved, phone the library on 1300 630 920 during opening hours.

Dandenong Library Access Key

The Dandenong Library Access Key has information about the layout, amenities, suitable parking, customer service facilities, entry and exit points as well as safety and accessibility features within the library.

Dandenong Library Access Key

Hearing Loop

Hearing loops are available for use within many library spaces.

Portable hearing loops can also be provided.

For advice about using a hearing aid or hearing loop, speak with library staff.

Home Library Service

The Home Library Service provides a free library delivery service for eligible residents of the City of Greater Dandenong.

Volunteers or staff will visit regularly with a selection of library materials chosen to suit the individual's interests and requirements.

To find out more, visit About the Libraries.

General Assistance

Library staff are available to assist with any enquiries and bookings or to provide general assistance.

Library staff wear a multi-coloured lanyard with a name tag, communication radios and headsets.

Library Collections

Greater Dandenong Libraries have many collections that cater to different accessibility needs. Some items in the collection may be located on shelving close to the ground. If you need assistance to reach these titles, please speak to staff.

Large Print

Large print books are for library users who have difficulty reading standard print sizes. There are both fiction and non-fiction books available.

Talking Books and Audiobooks

Talking books are available in CD or MP3 format.

Downloadable audiobooks are also available free for library members via services such as BorrowBox and Libby.

For assistance with using these services, phone 1300 630 920 during opening hours to book a session with the Library Tech Assist service.

Community Languages

A large range of resources such as books, magazines and DVD are available in different community languages.

Visit Community Languages and Literacy for more information.


Lifts and Ramps

Both Dandenong and Springvale Libraries operate over two levels. Both libraries have wheelchair accessible ramps, lifts and wide accessible doors.

Magnifying Sheets

Magnifying sheets for readers with low vision are available to borrow from both libraries. Please speak with staff for more information.