Council’s Safe City CCTV Public Space Camera System has been operating since 2009 and has grown to over 270 cameras. The cameras are installed in and around Springvale, Noble Park and Dandenong with focus on areas of high community use and pedestrian traffic. The system is one of several initiatives that has continued to be funded by Council and aims to improve community safety for businesses, residents and visitors.
The Safe City Public Space CCTV system operates under a Council endorsed Public Space CCTV Policy and is governed by a strict Code of Practice and Protocols that ensure the system is held to the highest level of integrity and accountability.
The Code of Practice sets the standards on how the Safe City CCTV system operates through the establishment of 12 key principles that cover a range of topics including:
- privacy and human rights of individual members of the public
- system responsibility and compliance
- access to and the retention of footage
- effective management and operation of the program
- system purpose.
Who can access the footage?
Footage is kept for a minimum of 30 days unless forming part of an ongoing police investigation, court proceedings, or any other lawful reason.
All footage is transferred in real-time to the Dandenong and Springvale Police Stations where its available to Victoria Police for use for investigations and proactively monitor 24 hours a day, seven days a week.
Footage is also accessed by Council Authorised Officers in the following circumstances:
- in compliance with the needs of Victoria Police, in connection with the investigation of a crime
- in compliance with the needs of City of Greater Dandenong Authorised Officers, in connection with the investigation of a crime
- when required by a duly authorised subpoena
- under the provisions of the Freedom of Information Act 1982
- as otherwise required or permitted by law.
In accordance with the Safe City CCTV Program Code of Practice, Council cannot provide any recorded footage relating to traffic offences or matters relating to insurance
As we are unable to provide you with footage, please contact Victoria Police to lodge a police report. If they review any footage, Council or otherwise, the information and decision will form part of the report.
Once you have the Police Report number, you can provide this to your insurance company who can follow up with Victoria Police directly for your claim.
Victim of a crime (You or your business)
As we are unable to provide you with footage, you need to report this to Victoria Police. They will review any available footage as part of their investigation and include their findings in the report. When you get your Police Report number, you can provide this to your insurance company who can follow up with Victoria Police directly for your claim.
There are clear signs in the areas where cameras operate. Check out the map below for current locations where Safe City Public Space CCTV operates in and around the Council area.