What can we help you with today?
Have you found something broken, missing or in need of Council’s attention? Perhaps you need to apply for or pay for a service? Or maybe you would like to give us feedback on our services or facilities?
We have a range of options you can use to get in contact with us.
Contact the Customer Service Call Centre
(03) 8571 1000
(613) 8571 1000 (International)
Call Centre hours: Monday - Friday: 8.30am - 5pm. Call Centre diverts to an after hours service at other times (emergencies only)
Fax: (03) 8571 5196 or (613) 8571 5196 (International)
In an emergency please contact Council by phone and not email.
Postal Address: PO Box 200, Dandenong, Victoria, Australia, 3175
Users who are deaf or have a hearing or speech impairment can contact Council through the National Relay Service. See below for more information.
To contact Council in your own language through the TIS (Translating and Interpreting Service). Call 13 14 50 and ask to be put through to 8571 1000.
Visit us in person
We have three Customer Service Centres spread throughout the City. To find your closest centre, view the locations at the bottom of this page.
Council provides a range of online services and tools for our community to interact with us outside of our physical service centres. Please find a selection of these services on the Online Services page.
Phone solutions for hearing and speech impaired
The National Relay Service
The National Relay Service (NRS) is an Australian Government initiative that connects people who are Deaf, or have a hearing or speech impairment with phone users.
Users who are deaf or have a hearing or speech impairment can contact Council through the National Relay Service.
How to contact Council using the National Relay Service
- TTY users: phone 133 677 then ask for (03) 8571 1000
- Speak and Listen users: phone 1300 555 727 then ask for (03) 8571 1000
- Internet relay users: connect nrschat.nrscall.gov.au Type the number (03) 8571 1000 to make a call.
For more information on the National Relay Service go to relayservice.gov.au.
For Help Desk services contact the office Monday-Friday from 8am-6pm via phone on 1800 555 660 or TTY 1800 555 630 or via email email@example.com.
You can also contact Council by emailing firstname.lastname@example.org. In your email please inform us that you are speech or hearing impaired and what your preferred contact method is (TTY, email, National Relay Service).
Victorian interpreter card and interpreter symbol
The Victorian Interpreter Card and Interpreter Symbol are used to help residents with low English proficiency to access language services and help staff identify the need for language assistance and book interpreters.
When you see the interpreter symbol sign it means that language assistance is available. Show your interpreter card to customer service staff to request language assistance.