What can we help you with today?
Have you found something broken, missing or in need of Council’s attention? Perhaps you need to apply for or pay for a service? Or maybe you would like to give us feedback on our services or facilities?
We have a range of options you can use to get in contact with us.
Contact the Customer Service Call Centre
(03) 8571 1000
(613) 8571 1000 (International)
Call Centre hours: Monday - Friday: 8.30am - 5pm. Call Centre diverts to an after hours service at other times (emergencies only)
Fax: (03) 8571 5196 or (613) 8571 5196 (International)
Email: council@cgd.vic.gov.au
In an emergency please contact Council by phone and not email.
Postal Address: PO Box 200, Dandenong, Victoria, Australia, 3175
Media Enquires
For all media enquiries please email us at media@cgd.vic.gov.au
Visit us in person
We have three Customer Service Centres spread throughout the City. To find your closest centre, view the locations at the bottom of this page.
Online Services
Council provides a range of online services and tools for our community to interact with us outside of our physical service centres. Please find a selection of these services on the Online Services page.
Phone solutions for hearing and speech impaired - National Relay Service
The National Relay Service
If you are d/Deaf, hard of hearing, or have a speech/communication difficulty please contact us by:
Step 1
Contact us through your preferred NRS call channel detailed on NRS call numbers and links.
Step 2
Provide the NRS with our phone number 03 8571 1000
For more information visit: About the National Relay Service
Translating and Interpreting Service
To contact Council in your own language through the TIS (Translating and Interpreting Service). Phone 133 677 and ask to be put through to 8571 1000.
The Victorian Interpreter Card and Interpreter Symbol are used to help residents with low English proficiency to access language services and help staff identify the need for language assistance and book interpreters.
When you see the interpreter symbol sign it means that language assistance is available. Show your interpreter card to customer service staff to request language assistance.
Download and print the Victorian Interpreter Card
