How parking infringements work
Most of the City of Greater Dandenong's parking infringement notices are issued under the Road Safety Road Rules 2017 which are regulations made under the Road Safety Act 1986. This is a law made by the Victorian State Government.
If you park your vehicle in a way that breaches the parking regulations, Council might issue an infringement notice.
Parking infringement notices provide a chance for a reported parking offence to be dealt with without going to court. If you get an infringement notice, you usually need to pay the fine within 28 days.
Infringement notices online
You can have a look at the details of your infringement notice online. These details will include a photo, if Council took one.
To look at your fine, visit PinForce Online.
If you receive a parking fine, you can:
- Pay the penalty by the due date shown on the front of the notice.
- Dispute the notice by asking for a review.
- Have the offence dealt with by a court.
1. Paying your parking infringement
Pay the penalty by the due date shown on the front of the notice. You can pay:
Call us on 8571 1000 to pay by credit card
Post a cheque payable to 'City of Greater Dandenong' to:
City of Greater Dandenong
PO Box 200
DANDENONG VIC 3175
If you meet the Victorian Government's eligibility criteria, you can get extra time to pay your fine.
You can get extra time if you have:
- an Australian Government (Centrelink) Pensioner Concession Card
- a Department of Veterans’ Affairs Pensioner Concession Card or Gold Card
- a Centrelink Health Care Card.
2. Apply for a review of an infringement notice
Sometimes situations happen where you cannot park correctly. This might happen if your vehicle breaks down, there is an emergency or some other special situation.
Council will consider your application if one of these reasons for review applies:
- Council issued the infringement notice 'contrary to law'. This means you believe you did not commit an offence.
- You experienced an ‘exceptional situation’ that could explain why you parked how you did. An 'exceptional situation' is something you could not predict and is outside of your control. You must be able to prove what happened. For example, you experienced a medical emergency or your car broke down.
- Council issued the infringement notice to the wrong person or vehicle. For example, you were not in that location or Council recorded the wrong registration.
- You have a mental or intellectual disability.
- You are the victim of domestic violence.
The Request for Internal Review Form below explains these reasons and provides more details.
How to request an internal review of an infringement notice
To request an internal review:
- Return the completed Request for Internal Review Form to Council.
Your application must be in writing. You must also lodge it before the infringement notice is due.
Provide evidence to support your application, if you can. For example, evidence might include:
- a medical certificate
- mechanical/towing receipts.
The law allows only one review per notice, so provide all information and any relevant evidence.
Council aims to a decision within 15 working days. You will not have to make any payment until the decision is made. Once the review is decided, Council will write to you about the outcome and you will be given a new payment due date if the review is unsuccessful.
If you think Council issued the infringement notice to the wrong person or vehicle:
- Return the completed Driver Nomination Form to Council.
You can also elect to take the matter directly to court.
This incurs additional costs. It is up to the court whether you will have to pay those costs or not.
- Return the Election To Go To Court Form to Council.
Refer to the back of the infringement notice for more information.
If you do not pay the infringement penalty before the due date you will be sent a Courtesy Letter. An additional amount is added to the penalty to cover Council's costs if a Courtesy Letter is sent.
If payment is still not received, Council refers the infringement to Fines Victoria. Another additional amount is added to the penalty amount to cover Council's costs for the referral.