People sitting on a bench outdoors

Community Satisfaction Survey 2023

People sitting on a bench outdoors

Greater Dandenong City Council would like to inform residents that from now until early-December, your household may receive a call from an independent market research agency, National Field Services (NFS). 

National Field Services has been commissioned to conduct a community satisfaction survey on behalf of Council. Similar surveys will be undertaken across Victorian councils in the coming months. The survey has been designed to assess the performance of Greater Dandenong City Council across a range of measures to identify ways to provide improvement or more effective service delivery to residents.

Phone calls coming from National Field Services,

  • will never ask for the householder by name,
  • will always identify themselves as National Field Services and introduce themselves by name,
  • will always say how long the survey is expected to take,
  • will come from a number with the prefix: (03) 9977. This may change over time but will never be from a mobile number.

We appreciate you taking the time to assist us with your valuable feedback.

Please be assured that your details and individual responses are confidential. Only the overall results are shared with the Greater Dandenong City Council.

If you have any questions, please don’t hesitate to contact Customer Service on 8571 1000.