Dandenong Park Tree

Report an issue

Council always strives to maintain your local community to the highest possible standard. By reporting items you can help us achieve this.

If you see something broken, missing or in need of the Council’s attention, then let us know.

There are a number of different ways to officially report incidents to Council are listed below. 

Please note that we do not use our social media accounts to field reports. 

Before you submit a report

The 'popular report subjects' links below direct you to web pages with information on some of our most common requests. We encourage to go to these pages before submitting a report, as there is often important information you need to know about how the issue can be dealt with. 

Council is not able to deal with certain items, and while we are happy to forward your request on to the responsible authority, it will often save you time going directly to them.

How to report an issue

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Snap Send Solve

Snap Send Solve is a free app which residents can use to report incidents to council instantly. Snap Send Solve lets residents report incidents quickly and easily. This app has no account sign-up and is easy to navigate by choosing the exact location, detailing what the incident is and even allows you to upload a photo if you wish.   

Download the Snap Send Solve App

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Online Report Form

Council's online report form is available to all Greater Dandenong residents.

The online form has prompts that you will be required to complete before submitting. 

Online Report Form

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Email Council

If you prefer, you can contact Council via email on council@cgd.vic.gov.au.

For this option, residents will need to provide all details regarding the incident as well as their name, address and telephone number just in case Council needs to contact you.

 

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Telephone Council

Residents may prefer to contact Council via the Customer Service Call Centre, open Monday-Friday, 8.30am - 5pm.

Please telephone Council on 8571 1000 to speak to Council Customer Service who will be able to help to redirect you to the correct department.

Users who are deaf or have a hearing or speech impairment can contact Council through the National Relay Service. See below for more information.

To contact Council in your own language through the TIS (Translating and Interpreting Service). Call 13 14 50 and ask to be put through to 8571 1000.

Popular report subjects

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Access Assistance

Language Assistance and Translated Information

Learn more about Council's translating and interpreting service and the Google translate feature on our websites. 
 

How to use Council’s websites

Welcome to our digital front door. Find out how to use the functions and options on Council’s websites.

Animals

City Maintenance

Feedback on council facilities

If you see something broken, missing or in need of the Council’s attention at our facilities please report it via one of the four reporting options above.


Have Your Say

Council regularly seeks community views on a range projects and plans via online consultations, surveys, workshops, focus groups and advisory committees. 


Council Works and Projects

Greater Dandenong Council is always undertaking new projects to further improve the city. Find out more about current and past projects on our Council Projects and Works page.
 

Fallen tree

Graffiti

Significant tree

Coronavirus COVID-19

Service Updates During COVID-19

COVID Corner - Community Information Centre is the central point for our community to come to find relevant information regarding the COVID19 pandemic situation.
 

Reporting COVID-19 Restriction Breaches

Community members can raise concerns about compliance with directions through the Police Assistance Line (PAL) on 131 444.

Press #3 to report a confirmed breach of government-mandated COVID-19 restrictions.

For more information visit the Victorian Government Coronavirus website.

Health and Safety

Lost items

Neighbours, the Law and You

Non-Council Services

There are a number of organisations that provide services to local residents but are not linked to Council. To access their services, please go directly to the organisation via the links below.

Department of Health and Human Services Victoria


EmergencyVic


Monash Health


Major Road Projects Victoria (MRVP)

Some road projects are managed by Council and others by Major Road Projects Victoria MRVP


South East Water


Victoria Police

For when you need police assistance but not for an urgent or life threatening emergency telephone 131 444.


Vic Roads

While many roads in Greater Dandenong are maintained by Council, several major roads are maintained by VicRoads.

Road Safety, Parking and Transport

Roadworks

Major Road Projects Victoria (MRVP)

Some road projects are managed by Council and others by Major Road Projects Victoria MRVP


Vic Roads

While many roads in Greater Dandenong are maintained by Council, several major roads are maintained by VicRoads.


Council Works and Projects

Greater Dandenong Council is always undertaking new projects to further improve the city. Find out more about current and past projects on our Council Projects and Works page.


Have Your Say

Council regularly seeks community views on a range projects and plans via online consultations, surveys, workshops, focus groups and advisory committees. 


Road Safety Reports

Road Safety


Potholes 

While many roads in Greater Dandenong are maintained by Council, several major roads are maintained by VicRoads. If you find a pothole, please report this via one of our four reporting options above. Your report will be assessed, and you’ll be advised on next steps.
 

Other Road Issues

Parking

Abandoned vehicle

Camping and Caravans

Waste