two women supporting eachother

Family Violence Support Services and Organisations

Below is a list of services and organisations that will help when talking about:

  • violence against women in your community
  • taking action to prevent violence before it happens.

These services and organisations can give you more information about family violence and violence against women. You can also pass on the information and support numbers to those who tell you they are experiencing violence and would like help. These services and organisations can also support you if you feel overwhelmed.

List of services and organisations


Domestic/family violence crisis and outreach services

The Orange Door

1800 271 170

9am to 5pm, Monday to Friday (closed public holidays).

1800 Respect

1800 737 732

24 hours a day, 7 days a week service for those experiencing sexual assault or family violence.

Safe Steps Family Violence Response Centre

1800 015 188

24 hours a day, 7 days a week response line for victims of family violence providing emergency accommodation and referral to local support services.

InTouch Multicultural Centre Against Family Violence

1800 755 988

Support and advice for culturally and linguistically diverse women.

Centres Against Sexual Assault (CASA)

9635 3610 (Counselling and support line)

24 hours a day, 7 days a week crisis and support line for survivors of sexual assault.

Information and resource agencies

Domestic Violence Resource Centre 

9486 9866

Provides telephone support and referral to services for those experiencing family violence. Has online information for those who have experienced family violence. Offers training courses for professionals to improve skills in supporting survivors of family violence. Publishes pamphlets and booklets to help survivors of family violence.

Women’s Information and Referral Exchange

1300 134 130 (Telephone Support Service – Monday 9am–5pm)

9348 9416 (Women’s Information Centre)

Seniors Rights Victoria

1300 368 821

Seniors Rights Victoria (SRV) is the lead state-wide organisation tackling elder abuse in Victoria. Works with people to increase their degree of self-determination, enabling them to represent their own interests and claim their rights. 


1800 105 303 

Provides services across Victoria with offices in metropolitan and regional areas. Djirra will provide both telephone and face to face and non-legal support to Aboriginal people who are experiencing or have experienced family violence. 

Safe Steps - Specialist Family Disability Workers 

1800 015 188

The Disability and Family Violence Crisis Response Initiative (DFVCRI) at Safe Steps assists women and children with a disability who are experiencing family violence to access the services and supports they need to stay safe, quickly. 

Rainbow Door

1800 729 367 

Rainbow Door is a free specialist LGBTIQA+ helpline providing information, support, and referral to all LGBTIQA+ Victorians, their friends and families. 

Relationship support

Family Relationship Centres (FRC)

Support for separating families with parenting arrangements.

Relationships Australia (Victoria) 

1300 364 277

Offers relationship counselling.

With Respect 

1800 542 847 

With Respect is a family violence and intimate partner violence service supporting LGBTIQ+ communities and their families. With Respect offers a service model which can respond to both the person impacted by violence and the person using violence. 

Women's health and wellbeing organisations

Women’s Health Victoria 

9664 9300 

Provides online information about issues related to women’s health. Offers workshops and forums on issues such as violence against women and prevention.

YWCA Victoria 

8341 8700

Advocates for women’s equality. Supports women to get accommodation and housing. Offers mentoring program for young women.

Victorian Women’s Trust 

9642 0422

Advocates for the rights of women and girls. Offers grants to projects that improve conditions for women and girls.

Men's organisations

Men's Referral Service 

1300 766 491

Telephone counselling, information and referrals for men to help them stop using violent and controlling behaviour.

No To Violence 

1300 766 491

Information and training for professionals working with men to change their violent behaviour.

Legal services

Springvale Monash Legal Service Inc., 

9545 7400

For family violence and family law matters. Specialist clinic held each Thursday in Dandenong for pre-booked appointments.

Aboriginal Family Violence Prevention and Legal Service 

1800 105 303

Support for Aboriginal and Torres Strait Islander victims of family violence. Provides free legal advice. Support for issues such as intervention orders, Family Law and Child Protection.

Community Legal Centres 

9652 1500

Provides free legal advice, information and representation.

Muslim Legal Services Victoria 

9386 6804

Provides legal advice and services within the Muslim community.

Refugee and Immigration Legal Centre 

9413 0101

 Provides legal advice and services within the refugee community.

Women’s Legal Service Victoria 

8622 0600

Provides legal services for the needs of women and their children. Provides women with information about the legal system.

Victoria Legal Aid 

9269 0234

Provides free legal information.


9611 2412

Free community legal centre for young people under 25 years of age.

Useful websites

Berry Street

Supports children, young people and families with complex issues arising from their experiences of abuse, neglect or violence.

Bursting the Bubble

A website for young people. It details what to do if someone in the family is abusing another member such as making a safety plan and services to contact for help. Bursting the Bubble also has true stories from young people about how they coped with family violence in their families.

FaithTrust Institute

A multi-faith and multicultural training and education organisation working to end sexual and domestic violence. The website has many resources about domestic violence from the viewpoints of faith and action for faith communities to take to address domestic violence.

Love: The good, the bad and the ugly

A guide about abusive relationships for young people. The website has information about abuse and violence in relationships and how to know if you or someone you know is in an abusive relationship.

Take a stand campaign – South African Faith and Family Institute

Calls upon faith leaders to ‘take a stand’ against intimate partner violence and gender-based violence. It calls for faith communities to prioritise stopping violence against women and children.

Youth Central

A website with information on a range of topics for young people. It includes information about health and relationships.

Our Watch

A nationwide organisation established to change cultures, behaviours and attitudes that underpin violence against women and children.