As part of our commitment to improving the services we provide, Council has engaged Customer Service Benchmarking Australia (CSBA) to survey community members who have made a recent enquiry or service request.
The survey provides an opportunity for those who respond to provide feedback that will assist Council in understanding where we have done well and where we can improve.
Residents may be contacted by CSBA, either by phone or by email between April and June to seek involvement in the survey.
Responses will be entirely anonymous and results will be reported back to Greater Dandenong City Council in aggregate form. Council has provided contact details to CSBA solely for the purposes of conducting this survey.
Privacy
Greater Dandenong City Council and CSBA comply with strict privacy principles and all relevant privacy laws. If you have any questions about the survey, including if you want to confirm the survey is legitimate, you can contact us by phone on 8571 1000 or by email at council@cgd.vic.gov.au.
